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Stay ahead of tomorrow’s customer
Retail is fast-moving. You can’t afford to guess. With Crowdtech, retail and CX teams create and manage their own research – testing new ideas, exploring shopper behaviour, and optimising experiences in real time. It’s agile, easy to use, and built with modern retail research in mind.
How retailers use Crowdtech to stay ahead:
- Easily and quickly test new ideas with your own customers.
- Use surveys, polls and feedback tools to uncover purchase drivers and drop-off points.
- ain insight into channel preferences – online, app, in-store or click & collect.
- Track both online and offline touchpoints in a single platform.
- Conduct research at your own pace – from quick pulses to ongoing customer communities.
Real-world example: Albert Heijn
In collaboration with MWM2, Albert Heijn uses Crowdtech to run the Netherlands’ largest customer panel, gathering feedback from over 90,000 shoppers across all 900 stores. Insights are turned into concrete improvements, and results are shared back with both customers and local managers, strengthening trust and deepening the customer relationship.
