{"id":7417,"date":"2024-10-19T10:50:19","date_gmt":"2024-10-19T08:50:19","guid":{"rendered":"https:\/\/crowdtech.com\/nl\/?p=7417"},"modified":"2026-10-19T09:49:42","modified_gmt":"2026-10-19T07:49:42","slug":"optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel","status":"publish","type":"post","link":"https:\/\/crowdtech.com\/nl\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\/","title":{"rendered":"Optimaliseer jouw dienstverlening door te luisteren naar klanten via een panel"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Behoefte<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">UWV heeft de afgelopen jaren&nbsp;grote veranderingen doorgevoerd. Zo worden steeds&nbsp;meer werkzoekenden&nbsp;via&nbsp;online dienstverlening&nbsp; ondersteund. UWV wil de dienstverlening de komende jaren optimaliseren en vooral ook personaliseren. Luisteren naar hun klanten is daarbij essentieel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Aanpak<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Om klanten actief te betrekken bij de bedrijfsvoering van UWV en met hen structureel de dialoog aan te gaan, heeft de organisatie in nauwe samenwerking met MWM2 met gebruik van Crowdtech technologie het \u2018UWV Panel\u2019 opgezet. Bij de aanvang&nbsp;is een uitgebreid programma&nbsp;met kick-off sessie georganiseerd waarin het UWV Panel aan een brede afvaardiging van de organisatie is gepresenteerd.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inzichten<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Het UWV Panel verschaft doorlopend inzichten in de ervaring van werkzoekenden met diverse aspecten van de UWV dienstverlening. Bovendien levert het Panel een positieve bijdrage aan het imago van UWV omdat er goed naar werkzoekenden geluisterd wordt en UWV de resultaten ook regelmatig terugkoppelt aan zijn panelleden.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Behoefte UWV heeft de afgelopen jaren&nbsp;grote veranderingen doorgevoerd. Zo worden steeds&nbsp;meer werkzoekenden&nbsp;via&nbsp;online dienstverlening&nbsp; ondersteund. UWV wil de dienstverlening de komende jaren optimaliseren en vooral ook personaliseren. Luisteren naar hun klanten is daarbij essentieel. Aanpak Om klanten actief te betrekken bij de bedrijfsvoering van UWV en met hen structureel de dialoog aan te gaan, heeft de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7418,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[10],"tags":[18],"class_list":["post-7417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases","tag-research-panel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UWV luistert naar klanten via een panel | Crowdtech<\/title>\n<meta name=\"description\" content=\"UWV zette samen met MWM2 en Crowdtech het UWV Panel op. Lees hoe structureel luisteren naar klanten de online dienstverlening helpt verbeteren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crowdtech.com\/nl\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UWV luistert naar klanten via een panel | Crowdtech\" \/>\n<meta property=\"og:description\" content=\"UWV zette samen met MWM2 en Crowdtech het UWV Panel op. Lees hoe structureel luisteren naar klanten de online dienstverlening helpt verbeteren.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/crowdtech.com\/nl\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\/\" \/>\n<meta property=\"og:site_name\" content=\"Crowdtech\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-19T08:50:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T07:49:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/crowdtech.com\/nl\/wp-content\/uploads\/2024\/10\/uwv-dienstverlening-11.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1942\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Moreno King\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moreno King\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/\"},\"author\":{\"name\":\"Moreno King\",\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/#\\\/schema\\\/person\\\/38790fa9d94d39ef3b9eae375e1eb33d\"},\"headline\":\"Optimaliseer jouw dienstverlening door te luisteren naar klanten via een panel\",\"datePublished\":\"2024-10-19T08:50:19+00:00\",\"dateModified\":\"2026-10-19T07:49:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/\"},\"wordCount\":166,\"publisher\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/uwv-dienstverlening-11.jpg\",\"keywords\":[\"Research Panel\"],\"articleSection\":[\"Cases\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/\",\"url\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/\",\"name\":\"UWV luistert naar klanten via een panel | Crowdtech\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/optimaliseer-jouw-dienstverlening-door-te-luisteren-naar-klanten-via-een-panel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/crowdtech.com\\\/nl\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/uwv-dienstverlening-11.jpg\",\"datePublished\":\"2024-10-19T08:50:19+00:00\",\"dateModified\":\"2026-10-19T07:49:42+00:00\",\"description\":\"UWV zette samen met MWM2 en Crowdtech het UWV Panel op. 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