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Research for insurers, pension funds and banks

How do customers experience your claims process? Do members understand their pension statement? Run that research yourself on one platform, with your data hosted in Amsterdam.

What financial organisations use Crowdtech for

Customer satisfaction and the customer journey.
Measure how customers experience a claim, an application or a service contact, and track the results through the year.
Testing propositions and communication.
Put a new product, an app feature or a letter to members in front of your own customer panel before it goes out to everyone.
Employees and works councils.
Employee research, and research for or with your works council, in the same environment as your customer research and under the same privacy arrangements.
Continuous rather than project by project.
A standing panel or insight community gives you a group you can survey every month, without recruiting from scratch each time.

Ready for your security review

At an insurer or pension fund, the researcher is not the only one looking. Procurement asks the questions and IT security reviews the infrastructure. This is what they will find:

Our own servers in Amsterdam, in Equinix data centres. Your data always stays in Europe.
ISO 27001, and ISO 27701 for privacy.
A data processing agreement as standard.
Single Sign-On, so your organisation's own login rules apply on our platform too.
An anonymisation feature for research where respondents must not be identifiable.

Assessing Crowdtech as a supplier under DORA? In the Trust Center you can download the ISO certificates, the Statement of Applicability and the SLA, and request the penetration test report.

Visit Trust Center

In practice: RCI Financial Services

RCI Financial Services, the finance company behind Renault, Nissan, Dacia and Alpine, runs a new survey roughly every month with a panel of more than 4,000 customers, each time on a different part of its service. The panel reaches around 25% engagement, with nothing more than a prize draw as an incentive.

RCI's own team now designs most of its questionnaires on the platform. Crowdtech ran the first waves alongside RCI's team, which then took over.

Read the case study

Book a call. You'll see the platform set up for your customers or members, and get straight answers to the questions your procurement and IT security teams will ask.

get the partner brochure

get the survey brochure

get the panel & community brochure